Mission Statement

Market conditions and demands to reduce costs are driving a heightened awareness on the part of Pharmacies, IV infusion providers, Home Medical Equipment, and respiratory providers to control costs within their organizations. MSI provides contracted outsourced service technicians and respiratory therapists. Our mission is to further demonstrate our commitment to the fast-moving changes taking place in the home care industry.  Our goal is to provide a professional and responsible solution to our partners and to provide a unique and specialized program for each of their needs.

The Company provides services that are of superior quality in the marketplace. We further recognize and acknowledge the need to constantly search out new methods to conserve costs.

Our programs and services have been designed to meet the unique needs of this industry. MSI is a complete answer to your outsourcing needs. MSI’s vision is to exceed your expectations offering a level of support and exceptional customer service. 

Pharmacy & Laboratory

MSI has many years of experience servicing traditional pharmacy providers in addition to those closed pharmacy operations specializing in I.V. therapies or other specialty products and compounds. These specialized pharmacy facilities are involved with the compounding, manufacturing, and dispensing of standard prescription medications and I.V. pharmaceutical products to patients at home.

MSI has started a new division in servicing Laboratory facilities. This division has been very involved with the processing of Covid-19 tests performed daily. Independent courier drivers make rounds to physician offices, hospitals, nursing homes, and residences to obtain specimens for the labs.

We have the experience to understand the delivery requirements of our pharmacy and lab providers and we can manage delivery programs that meet the specific and demanding expectations of this segment of our business. 

DME & Respiratory Services

MSI supports the home care segment of this industry by providing home medical equipment (HME), Oxygen, and Respiratory products to homebound patients.

MSI presently provides delivery services to clients in the Nationwide MSI’s program of services are intended to improve the quality and scope of the delivery component in the home care market.  MSI Quality, Customer Driven, and Cost Advantage programs have been a trigger to the success of our current home care providers.  Our management and ownership made up of home care specialists including pharmacy, nursing, operations, and patient coordinators give us a unique focus and ability to understand and meet the needs of our clients.  In addition, it creates a special advantage in that our ability to understand and relate to patient problems comes from firsthand experience.

MSI based on its 20 years of experience in the Home Care delivery and service industry is well positioned to serve as an advocate/management team to new clients, MSI has sub-contractors that meet the criteria and expertise to adequately support the needs of our clients.  MSI can negotiate with service vendors, entertain bid proposals and overall manage the IC relationship for our clients anywhere.

MSI Delivery and Instruction

 The MSI partnership consists of a variety of programs to support the complex needs of companies that provide delivery services to this segment of the industry. The program is also designed to be presented to Home care companies desiring the support of an organization that can quantify and supervise the quality and performance of delivery companies providing service on their behalf.  We have recognized and supported the needs of this industry to identify more efficient and cost-effective means to manage the myriad of ancillary support tasks essential for the overall provision of quality patient care.

MSI program highlights:

  • Flexible pricing structures and philosophy
  • Facility management programs
  • Uniformed drivers
  • Driver education and orientation with special attention on infection
  • Control and regulate waste handling
  • Vehicle condition and appearance monitored to meet specification
  • Driver physicals and TB testing on file
  • Hepatitis B protocols and immunization
  • Insurance and liability issues addressed
  • Contractual agreements include all mandated Certification and New York State DOH requirements.

MSI Delivery – Service Categories and Support

MSI provides for scheduled and emergency deliveries of medical supplies, drugs, and equipment as follows.
  • Standard service – defined as single or multiple deliveries to previously specified zones
  • Stat Service – defined as delivery within 2-3 hours of product preparation
  • Next Day Standard – for those situations when the product is ready the day prior to scheduled delivery – MSI will handle the delivery as though it was scheduled “overnight” at significant discounts over our Standard Service rate schedules
  • Scheduled and Closeouts – this program feature allows for the scheduled pick-up of waste and equipment. This division operates on the principle of zoned pick-ups. No medical deliveries are carried by these vehicles. Schedules may be routinely set up for some clients.  In addition, close-outs can be scheduled in advance based on this zoned approach.

MSI Software Solutions

In partnership with QMLS, MSI uses cutting-edge technology to support our clients and to track and report activities related to the dispensing, delivery, and setup of equipment in patient homes. The QALMS module was developed over a period of 10 years specifically for this industry. In addition to the characteristics of many tracking software programs, QALMS also was designed to validate activity in the field and improve or correct driver/tech field issues. This is accomplished through an integrated program of scanning and GPS monitoring of activities in the field.
  • Complete invoice entry and tracking
  • Patient demographics
  • Product movement and “chain of custody”
  • Scanning and barcode solutions
  • Signature capture
  • Web-based application
  • No special hardware – uses android and I-Phone
  • Product tracked in-house – in transit – and finally as completed
  • System can monitor and report on the time technician or driver spends with patient and setup
  • Email notification when a patient does not respond “not home” allows CSRs to quickly confirm and advise the driver on delivery.
  • Substantial reporting options available
  • Verification of delivery – location and time with GPS stamp
  • Billing and driver settlement reporting are available

Summary

We at MSI recognize and feel that our programs are unique in addressing the needs of Home Care Providers and Pharmacies. Our delivery components are sensitive to this market.

MSI has the most knowledge or experience in dealing with the high level of care and responsibility that this industry requires.

Key importance, moreover, is the fact that our ownership and team are comprised of professional people that have many years of experience in this industry.

This level of respect and our intention to detail will serve your needs.

We look forward to enhancing the lives of the people we touch.