What Is HME Asset Recovery Outsourcing?

HME Asset Recovery Outsourcing allows Home Medical Equipment (HME) providers to partner with MSI Health Solutions for complete management of their equipment recovery process.

Solutions’ outsourced maintenance services.

From pickup coordination and patient communication to return logistics and transparent reporting, our solution ensures every unreturned asset is efficiently recovered and reintegrated into your inventory — saving you both time and cost.

  • Pickup logistics
  • Patient and family coordination
  • Warehouse return
  • Real-time reporting and system integration (ERP, CRM, etc.)

The Industry Challenge

Many HME providers struggle with unreturned equipment and the costs that follow

  • Lost or uncollected devices (wheelchairs, CPAPs, beds, etc.)
  • Rising replacement costs and bad debt
  • Labor-intensive recovery workflows
  • Inefficient tracking and documentation
  • Compliance and privacy risks

These challenges not only impact financial performance but also pull focus away from what truly matters — patient care.

The MSI Advantage

When you outsource with MSI Health Solutions, you partner with an experienced team dedicated to optimizing your HME Asset Recovery process.

WHY CHOOSE MSI Health Solutions?

Deep healthcare industry experience

HIPAA-compliant and audit-ready processes

Transparent, real-time reporting

Proven results with measurable ROI

Proven ROI

Our clients consistently experience measurable results within months of implementation:

Reduced labor costs and overheads

Lower COGS and bad debt

80–95% recovery success rate

Turnaround time under 10 days (vs. 30+ days typical)

12-Month ROI Projection: Expect significant cost savings and faster recoveries without additional infrastructure investment.

Benefits of Outsourcing Your HME Asset Recovery

Higher recovery rates (up to 95%)

Faster turnaround (< 10 days)

Reduced workload for internal staff

HIPAA-compliant operations

Lower cost of goods sold (COGS)

Focus on patient care, not logistics

Case Study: Real Results

A national HME provider partnered with MSI Health Solutions to streamline their recovery process. Within six months:

  • Recovery rate increased from 55% → 92%
  • Operational costs dropped by 30%
  • Patient satisfaction and compliance improved

This success is now being replicated across multiple regions

Our Process

At MSI Health Solutions, we make the asset recovery process seamless from start to finish.

Step-by-Step Recovery Workflow

Trigger

Order completion initiates a recovery workflow.

Contact

Our dedicated call center connects with the patient or familyearly.

Track

Real-time updates and reporting keep you informed.concentrator servicing.

Recover

We coordinate secure pickup and return to your warehouse.

Everything is documented, compliant, and integrated with your internal systems.

Compliance & Accreditation

MSI Health Solutions is an accredited healthcare outsourcing partner, ensuring every recovery is handled with professionalism, transparency, and patient sensitivity.

Your data and equipment are managed in accordance with the highest standards of compliance, privacy, and accountability.

Flexible Help

We ensure prompt and reliable pick-up and delivery of medical specimens anywhere in the U.S.

Local Nurses

Get help from nearby professionals for faster, more affordable coverage.

Advance Scheduling

Plan ahead with block or master bookings—set up shifts weeks or months in advance and finalize the schedule later.

Special Projects

Use per diem nurses for short-term needs like flu clinics, vaccine events, or other community healthcare projects.

WHY CHOOSE MSI Health Solutions?

Deep healthcare industry experience

HIPAA-compliant and audit-ready processes

Transparent, real-time reporting

Proven results with measurable ROI

We don’t get paid until your item is recovered — our pay-per-pickup model ensures aligned goals and measurable value.

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24/7 Customer Service

Get in touch with a live person to request a pickup or proof of delivery anytime day or night.

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TSA Certified Drivers & Staff

Stat Experts conducts an approved TSA security program by actively certifying and training their employees and independent contractors annually.

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Quality Control Team

An Elite task force that keenly monitors your every delivery, strives to guarantee timely delivery for all routes and proactively communicates any issues or delays to your team.

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Serving the Entire U.S. Healthcare System

MSI makes staffing easier. We bring years of operational excellence from our courier and messenger brokerage background—and now apply that same speed, precision, and service ethic to healthcare staffing.

Ready to Streamline Your Recovery Operations

Reclaim lost revenue, improve compliance, and let your staff focus on what matters most — delivering care.

Contact MSI Health Solutions today to discuss how our HME Asset Recovery Outsourcing can transform your recovery process.

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On-Demand Flexible Staffing

Local and Per Diem Nurse Staffing Made Simple

We’re proud to lead the way in per diem nursing and flexible staffing. As the largest provider of clinical staff nationwide—formerly known as NurseFinders—we offer thousands of per diem jobs across the country. Whether you’re looking for local shifts or more flexible options, we make it easy for you to find what fits your schedule.
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Are you a candidate interested in working with us? Contact us here. For urgent issues, please call: 516-656-1111